FAQ

You can select your desired tour on our website and pay online, or quickly book via WhatsApp. You can also visit our office.

During summer season, we recommend booking at least 1-2 days in advance. Popular tours fill up quickly.

After payment, you receive confirmation via email and WhatsApp. One day before, we send hotel pickup details.

Yes, you can join same-day tours based on availability. However, we recommend early booking during summer as popular tours fill up quickly.

Special pricing applies for groups of 10+. Contact us via WhatsApp or phone to get your group quote.

We accept credit cards (Visa, MasterCard, Amex), bank transfer, cash (TRY, EUR, USD, GBP), and online payment. 256-bit SSL protected.

Yes, all payments are encrypted with 256-bit SSL. Card info is never stored. We use PCI DSS compliant infrastructure.

We currently do not offer installment payments. You can pay in full via credit card, cash, or bank transfer.

Tour price includes transfer, guide, insurance, and listed activities. Personal expenses, extra food/drinks, and optional activities are excluded.

Yes, all prices on our website are per person. Child (3-10) and infant (0-2) prices differ. Details on each tour page.

Free cancellation up to 48 hours before. 50% deduction between 24-48 hours. No cancellation less than 24 hours. Full refund for weather cancellations.

Credit card refunds within 5-10 business days. Bank transfer refunds within 3-5 business days.

Your safety is our priority. Tours are cancelled in unsafe weather with full refund or alternative date offered.

Free date change up to 24 hours before the tour, subject to availability.

Yes, you can reduce the number of people up to 48 hours before. The difference will be refunded.

We have professional guides in Turkish, English, German, and Russian.

We recommend sunscreen, a hat, comfortable shoes, and swimwear (for boat tours).

Yes! Special pricing for groups of 10+. We also offer private tours and VIP packages.

Morning tours start at 08:00-09:00, half-day tours at 13:00-14:00. Exact times communicated after booking.

Many of our tours include a professional photographer. Photos are shared via WhatsApp after the tour.

Yes! Free transfer from hotels in Kemer, Goynuk, Beldibi, Camyuva, and Tekirova. Extra charge may apply for other areas.

One day before the tour (18:00-20:00), we notify you via WhatsApp or SMS with exact time.

Yes, we offer private transfer between Antalya Airport and Kemer. Contact us to book.

We use air-conditioned, insured, and well-maintained minibuses and VIP vehicles. All vehicles pass regular technical inspections.

We offer transfers from Antalya center, Belek, Side, and Alanya for an additional fee. Contact us for details.

Ages 0-2 free, 3-10 get 50% discount. Some adventure tours are 6+. Check tour page for details.

Child seats available upon request. Simply let us know during booking.

Boat tours, aquarium, Olympos cable car, and jeep safari are our most popular tours for children. Adventure tours like rafting have age limits.

Yes, we organize private boat tours, jeep safaris, and city tours exclusively for families with customized schedules.

Yes, child-friendly menu options are available on tours with meals. Please inform us of any allergies or dietary needs in advance.